Requirements for Installation

The Terms and Conditions contained herein along with the Privacy Policy collectively forms an Agreement regulating our relationship with regard to the use of Oceo Water Purifiers by you. Please read the terms carefully.

This Agreement is effective only upon due agreement / acceptance by you, through the "I Accept" button. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.

SUBSCRIPTION

The device will be deployed at your premises upon completion of the onboarding process which includes mandatory KYC details and agreement of subscription terms.

The Company reserves the right to reject, in whole or in part, any Installation Work Order without assigning any reason. No change by you to any information in our company records shall be valid unless communicated by you and accepted by us.

Please refer to the latest Terms & Conditions for availing subscription services on OCEO Smart Water Purifier on our website www.oceowater.online for more information.

ACTIVATION OF ACCOUNT

The provision of adequate water valve & electrical connection will be the sole responsibility of the customer to activate OCEO Services.

PRICING, BILLING PROCESS AND PAYMENTS

You will be required to pay for the usage of the purifier on a prepaid basis, unless otherwise informed by us. All payments due to us will be debited through Your Subscriber Account on an ongoing basis and in advance for Long Duration Subscriptions unless otherwise informed by us.

By signing the Installation Work Order, You are authorizing us to automatically charge Your Subscriber Account for the Subscription Fee and for any other payments or charges incurred by you on the due date for such amounts.

We recommend the users to maintain water credits on their OCEO device sufficient for a week?s usage to avoid any service disruption arising in the event of any telecom connectivity disturbance.

You may increase Your Account Balance by making an online payment on OCEO Mobile or Web Application or by any other payment method, as notified to you by us. Your Account Balance is non-transferable and non-refundable.

Unless otherwise specified by us, you are responsible and liable for payment of all taxes, duties, levies and charges imposed by or under any Law in connection with the Service.

Post Installation, We do not assure that the device will be fault free and any external damage or tampering with the same is your responsibility. You must keep purifier device in good and usable condition at all times (fair wear and tear excepted) until returned to or collected by us.

We may, at any time after deactivation of the Service, retrieve the device from your premises. Any physical or beyond certain damage to the device shall be charged to the subscriber account.

You must not take the Subscriber Identity Module Card or any component out of the Water Purifier. You must not allow anyone else to otherwise tamper with or use the OCEO device hardware in any manner we do not specifically authorize.

ACCESS TO SUBSCRIBER ACCOUNT

You agree to provide true, accurate, current and complete information about yourself and promptly update your contact information, whenever it is changed.

MAINTENANCE OF OCEO SMART WATER PURIFIER

The Company will be responsible for the maintenance of the device. You shall not let authorise any third party to handle the device. Any damages arising out of self or third party handling shall be borne by you.

To report a fault, you may register Service request on the OCEO mobile or web application or contact us by any other method that we provide from time to time.

RELOCATION TO NEW ADDRESS

If you want to relocate the Service to a new Address, You must notify us immediately and book a Relocation Work Order request giving us details of the new address. Relocation Charges Rs. 499/- applicable and 2 days advance notice is must for relocation services within the city.

Please follow below steps to register relocation request.

1. Login to your registered oceo account.

2. Click on Menu and select Relocation Request from the options in the menu.

3. Fill the relocation installation details.

4. Click on submit.

TRANSFER OF DEVICE

The Customer is not allowed to transfer their OCEO device to any person/ entity at their own discretion. Kindly note that you will be liable to pay for any damages to the company, if any arising out the same. Further if the customer wants to transfer the device to any friends/relatives/tenants, you may request them to place a pre-order for a new device with their own KYC documents and send us intimation through service request with their pre-order number received on their email address/mobile numbers.

An OCEO representative shall initiate the transfer process to the intended new user.

SUBSCRIPTION DEACTIVATION AND CANCELLATION

You can request for cancellation of the Service via any of the modes made available by us to you for cancellation of the Service. Upon cancellation of the Service by us, the Subscription Contract shall stand automatically terminated from the date of cancellation. We may cancel Your Service at any time if, in our sole discretion, we determine that you:

are in breach of any provision of the Subscription Contract have acted in a manner that is inappropriate Unauthorised access to the device components, the machine will auto-deactivate and the company reserves the right to disconnect and take back the device.

In case of cancellation, we will forfeit any available balance water credits in Your Subscriber Account.

REACTIVATION OF SUBSCRIPTION

We reserve the right to remotely monitor the device for its functioning. We reserve the right to deactivate the device, if there is insufficient account balance to the subscriber account. We reserve the right to reactivate any deactivated Subscriber Account in Our sole discretion. We reserve the right to charge any activation, installation, upgrade, or handling charges or fees upon such reactivation.

DISCONNECTION OF OCEO SUBCRIPTION

Post Installation, If the Purifier is not used continuously for 30 days, OCEO reserves the right to disconnect and take back the device. Any balance in the subscription account will be forfeited and no money will be refunded back. If the user wants to keep the device active, Non-Usage Charges of Rs.199/- per month are applicable till the device is inactive.

ESS (Non-Usage) CHARGES

If the OCEO Smart Water Purifier hasn't been used for 30 days or more consistently. Emergency Situation Surcharge (ESS)/ Non-Usage Charges of INR 199/- per month on your OCEO Subscription will be applicable for non-usage period. The payment of ESS charges will ensure that your subscription stays active and the device is not taken back from its location. The ESS (Non-Usage) charges will be not applicable once you start using the device on a regular basis. To avoid Paying ESS (Non-Usage) Charges, Consumption of water litres is must on each device every month. If the user does not wish to pay the ESS (Non-Usage) charges, kindly place a disconnection request by following the below steps and surrender the device on immediate basis.

Please follow below steps to register disconnection request.

1. Login to your registered oceo account.

2. Click on Menu and select Disconnection Request from the options in the menu.

3. Provide us reason for disconnection of services.

4. Click on submit.

Please provide us with a 2 day advance notice for disconnection services. Once confirmed we will schedule for uninstallation of device from your installation location.

Note:

Available water credits in your oceo account will be forfeited.

LIMITATIONS ON LIABILITY

We are not liable to you for any damage to property or person that may take place during or in connection with any Installations and your usage of our device. We are not liable to you for any act or omission on your part. We are not responsible for any consequential or indirect damages or losses caused to you or to your property on account of the device, Service, or any Installation, whether based on our negligence or otherwise.

The user is liable to pay for the damages to the device or its components at the installation place due to their mishandling/negligence or power short circuit or high water pressure and heavily contaminated Input water (>1800ppm TDS), the user is liable to pay for the replacement of the device or its components.

WARRANTY, SERVICE & SUPPORT

Product Warranties are such an old thing for OCEO Consumers. Every OCEO device is serviced and maintained at absolutely Zero Maintenance Charges for the Life-time. You can raise a service request if you are facing any issue with the device functioning.

COPYRIGHTS

OCEO devices are designed and created exclusively by Oceo Water Private Limited. Unauthorized use is strictly prohibited. All titles, trademarks, trade names, brands, logos, ownership rights and intellectual property rights, include copyright, rest with Oceo Water Private Limited.

The User shall not at any time and/or by any means copy, reproduce, distribute, sell, transfer, republish, store, archive or use other than as intended at OCEO website/mobile application site with or without alteration or modification, any of the works, designs, contents, trademarks, trade names, brands and logos without the prior written permission of Oceo Water Private Limited.

RESERVE THE RIGHT

The customer expressly authorizes the company and hereby gives his/her consent that the company may contact the customer in the future for any product/services offered by the company.

The company reserves the right to change/replace/upgrade the existing device/any components in order to enhance the consumer experience with continuous improvement in the quality of the products.

The company reserves the right to deactivate the Service in case the OCEO SMART WATER PURIFIER (Device) is moved from its installed location and reinstalled at an alternate address without our express authorization. You shall not lend, rent, lease, pledge, sub-license, distribute or allow others the device allocated to you in any manner.

Return, Refund and Cancellation Policy

We offer return/replacement of OCEO device ordered on our portal www.oceowater.online within 7 days of delivery and installation of the device.

If you have paid for the order using bank account/credit card/debit card/Payment Wallets, then the refunded amount if any gets credited to your respective payment account within 7 business days from the date of returning the device to us.

How do I return my device/cancel my Subscription?

Register a disconnection request by logging to the registered OCEO User account and we will collect back the device in 24-48 business hours with no questions being asked and any balance in the subscription account shall be forfeited. You may also register for disconnection by sending us an email request on connect@oceowater.online.

Please follow below steps to register disconnection request.

1. Login to your registered oceo account.

2. Click on Menu and select Disconnection Request from the options in the menu.

3. Provide us reason for disconnection of services.

4. Click on submit.

Please provide us with a 2 day advance notice for disconnection services. Once confirmed we will schedule for uninstallation of device from your installation location.

We Oceo Water Private Limited, are registered at No. 49/1, 2nd Floor, Paras Vatika, Shankarmutt Road, Shankarpuram, Bangalore-560004, Karnataka, India, hereinafter referred to as Oceo Water Pvt. Ltd. At Oceo Water Pvt. Ltd, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By visiting Oceo Water Pvt. Ltd Website/WAP site/Mobile applications, you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Oceo Water website, Oceo Water WAP site & Oceo Water mobile applications.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Oceo Water desktop website, Oceo Water WAP site & Oceo Water mobile applications.

General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Oceo Water Pvt. Ltd will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about Oceo Water Pvt. Ltd & its users, such as number of visitors, number and type of goods and services purchased etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, device service, data card, electricity connection, smart tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Oceo Water Pvt. Ltd when you browse through our portal www.oceowater.online, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Oceo Water Pvt. Ltd, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Oceo Water Pvt. Ltd uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. Oceo Water Pvt. Ltd is not responsible for the privacy practices or the content of those linked websites.

Security

Oceo Water Pvt. Ltd has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Copyright And Trademarks

Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of Oceo Water Pvt.Ltd., its parent, affiliates and associates and are protected under applicable laws. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Oceo Water Pvt.Ltd. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

Consent

By using Oceo Water Pvt. Ltd and/or by providing your information, you consent to the collection and use of the information you disclose on Oceo Water Pvt. Ltd in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If at any time you would like to unsubscribe from receiving future emails regarding promotions/offers from us, you can email us at connect@oceowater.online and we will promptly remove you from ALL correspondence.

■ Our company has conducted factory debugging before products leave factory. Thus users shall not adjust the equipment by themselves at their will.

■ Reject or Flush water is not to be consumed for drinking or cooking purpose.

■ If the equipment suffers decreased water yield or peculiar smell after used for a certain time, users shall contact the company to clean the equipment or change filter cartridge.

■ The input water temperature shall be 5℃ - 38℃. Hot water will harm membrane core and freezing water inside the reverse osmosis membrane will damage membrane.

■ As waste water will be discharged when reverse-osmosis water purifier works, reject or waste water pipe gap should not be blocked; otherwise it will damage membrane, pump and may even damage the purifier.

■ We recommend to not feed/input any water with uncertain quality. Suitable water is tap-water of city or underground water with total soluble solid content less than 450mg/L.

■ If you are not going to use the purifier for a long time (In case you are on a holiday, tour or out of home), make sure that you disconnect the power supply, turn off the raw water supply and drain the storage tank.

■ If power supply cord is damaged, kindly make a service request for change of the same. Do not try to service the purifier on your own. Instead, call service technician for help.

■ After debugging completes, the equipment can be normally used based on automatic control. Under normal conditions, users shall close swan neck faucet and open the ball valve in pressure barrel to let purified water inject into storage barrel.

■ System will automatically shut down if storage tank is filled. Purified water will automatically outflow by opening the swan neck faucet.

■ We recommend cleaning the drip tray once a week to prevent breeding of mosquitoes or molds.

Quick Answers of Installation & Servicing

Q. Can I install the device myself?

A. It is highly recommended that you do not try to install the unit yourself. As soon as the OCEO device is delivered to you, the installation date will be informed via email/sms. Allow the assigned OCEO Engineer to visit and do it for you.

Q. Are there any charges levied for the Installation & Servicing?

A. The required Installation charges is to be paid at the time of installation only from the mobile/web application & no charges are levied for service of OCEO devices. If the device is damaged/tampered by the consumer?s negligence, you will be liable to pay to the extent of damage to the device.

Q. Can I open and service the purifier?

A. It is highly recommended to assign the servicing of the purifier only to an authorised service engineer trained by the company. Please place service request by logging into your account on OCEO website/mobile application.

Q. Can I open and service the purifier?

A. With OCEO Smart Sense technology, the health of each OCEO device is monitored remotely by our service team via the cloud for the critical system parameters and they will interact with you and attend to the device, if any problems are reported.
We shall ensure that your OCEO device runs hassle-free without any periodic service requirement. The only intervention required would be to replace filter membranes when they are blocked. The replacement membranes will be shipped to the registered user address at zero cost.

Q. What should I do in the event of water leakages?

A. Immediately turn off the power switch, unplug the power cord and then close the Input water valve. Check for improper installation / fitments.
Please place service request by logging into your account on OCEO website/mobile application.

Q. Can I get my product serviced from the local/unauthorized service provider?

A. It is not recommended or advised to do so. You should get your OCEO device serviced through our authorized service engineer only.

Q. How do I register a complaint about any service related Issues?

A. You can log into your OCEO account and visit 'Service Request' link and place your request or write us at connect@oceowater.online mentioning OCEO Device ID.

Quick Answers of Buying Water Credits

Q. How do I buy water credits for my OCEO Device?

A. You can conveniently buy water credits online via OCEO mobile & web application starting as low as for INR 1/-.

Kindly login with registered user credentials on OCEO website/mobile application, select Device ID and make payment using various options available.

Q. Is my Credit/Debit card Information secure?

A. Secure order processing is of paramount importance to us. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 - bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while travelling over the Internet.

Q. Will I get payment confirmation of online recharge?

A. Yes. The customer will get confirmation to the registered mobile number or email address for payment confirmation. The customers can also check their related bank account.

Q. I don?t have a Credit/Debit Card. Can I still buy water credits?

A. In such cases, you can use other online payment modes available on the OCEO website/mobile application.

Q. How and when I will get my refund for transaction failures?

A. Generally, refunds are processed between 7-10 working days. We request you to check your bank statements for refund confirmation.

Q. How will I get to know about ongoing offers and promotions?

A. We shall send periodic mailers/messages for offers and promotions to your registered email address/mobile number. Alternatively, do follow us on social media pages (Facebook/Twitter ? OCEOWATER).

DO'S & DON'TS

■ Kindly do not switch On/Off the device with wet hands.

■ Make sure that the purifier is connected to normal temperature water supply only.

■ Make sure that the rejected water pipe is not placed at a level higher from the purifier; otherwise rejected water may flow backwards into the purifier.

■ The maximum distance between the water source and the purifier should not be more than 2 meters.

■ Avoid exposure to direct sunlight and installation in damp areas.

■ Avoid sharp bends in the pipe. Do not bend or block the reject water pipe.

■ Do not confine the purifier in a cabinet.

■ In case of not using the purifier for more than two days, kindly switch off the power supply and drain the storage tank.

■ To keep the storage tank clean, it should be drained once in 15 days.

■ Provide suitable protection from sunlight, rain & wind incase of outdoor installations.

■ Do not place any heavy or dangerous objects on top of the purifier, as it may damage the device.

■ Keep the device away from any hot locations or near cooking equipments.

■ Do not place candles, cigarettes or any flammable objects on or around the device.

■ The device is not to be used by children under the age of 5.

ELECTRICAL SAFETY INSTRUCTIONS

These safety instructions must be read carefully to ensure your safety and prevent property damage.

■ Ensure that the local voltage accords with the system voltage to prevent electric shock or fire.

■ Do not use a damaged power cord or plug, or a loose outlet.

■ Do not unplug by pulling the cord or handle the plug with wet hands. This may result in electric shock or fire.

■ Do not bundle the power cord tightly together, as it may cause damage.

■ If the cord or plug is wet, unplug the unit and let it dry completely before subsequent use.

■ Unplug the unit before repair, inspection, or replacement to prevent any damage.

■ Do not plug into an outlet or power strip that is being used by several other appliances. Use a separate outlet for the unit to prevent fire.

■ Do not attempt to repair the power cord yourself. Electric shock or fire may occur as a result.

■ Remove any dust or water particles on the plug. Never use benzene or gasoline to clean the plug. Electric shock or fire may occur as a result.

■ Do not move the product by pulling the electrical cord.

■ Do not clean the system with wet cloth when power is on. Use a moist cloth to clean the external surface of the purifier.