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This Agreement is effective only upon due agreement / acceptance by you, through the "I Accept" button. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.
The device will be deployed at your premises upon complete of onboarding process which includes mandatory KYC details and agreement of subscription terms.
The company reserves the right to reject, in whole or in part, any Installation work order without assigning any reason.
No change by you to any information in our company records shall be valid unless communicated by you and accepted by us.
Please refer to the SUBSCRIPTION CONTRACT below for more information.
The User agrees to provide authentic and true information. Oceo Water reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Oceo Water has the right in its sole discretion to reject the registration and block the User from using the Services of Oceo Water website and / or other affiliated websites without prior intimation whatsoever.
PRICING, BILLING PROCESS AND PAYMENTS
You will be required to pay for the usage of the purifier on a prepaid basis, unless otherwise informed by us. All payments due to us will be debited through your subscriber account on an ongoing basis and in advance for long duration subscriptions, unless otherwise informed by us.
By signing the installation work order, you are authorizing us to automatically charge your subscriber account for the subscription fee and for any other payments or charges incurred by you on the due date for such amounts.
You may increase your account balance by making online payment on OCEO Mobile or Web Application or by any other payment method, as notified to you by us. Your account balance is non-transferable and non-refundable.
Unless otherwise specified by us, you are responsible and liable for payment of all taxes, duties, levies and charges imposed by or under any Law in connection with the service.
Post Installation, any Physical/external damage & tampering with the Purifier & its components is not allowed. User will be held responsible for the damages/misuse and the company will recover the charges to the extent of damages caused by the user.
You must keep purifier device in good and usable condition at all times (fair wear and tear excepted) until returned to or collected by us. We may, at any time after deactivation of the Service, retrieve the device from your premises. Any physical or beyond certain damage to the device shall be charged to the subscriber account.
You must not take the Subscriber Identity Module Card or any components out of the water purifier. You must not allow anyone else to otherwise tamper with or use the OCEO device hardware in any manner we do not specifically authorize.
ACCESS TO SUBSCRIBER ACCOUNT
You agree to provide true, accurate, current and complete information about yourself and promptly update your contact information, whenever it is changed.
MAINTENANCE OF OCEO SMART WATER PURIFIER
The company will be responsible for maintenance of the device. You shall not let authorize any third party to handle the device. Any damages arising out of self or third party handling shall be borne by you
To report a fault, you may register the issue on the OCEO mobile or web application or contact us by any other method that we provide from time to time.
RELOCATION TO NEW ADDRESS
If you want to relocate the service to a new address, you must notify us immediately and book a relocation work order request giving us details of the new address. You will be then be advised by us on the procedure and the charges if any applicable for the relocation of the purifier.
DEACTIVATION AND CANCELLATION
You can request for cancellation of the Service via any of the modes made available by us to you for cancellation of the Service. Upon cancellation of the Service by us, the Subscription Contract shall stand automatically terminated from the date of cancellation.
We may cancel your service at any time if, in our sole discretion, we determine that you: (a) are in breach of any provision of the subscription contract; (b) have acted in a manner that is inappropriate
In case of cancellation, we will forfeit any available balance in your subscriber account.
We reserve the right to remotely monitor the device for its functioning. We reserve the right to deactivate the device, if there is insufficient account balance to the subscriber account. We reserve the right to reactivate any deactivated Subscriber account in our sole discretion. We reserve the right to charge any activation, installation, upgrade, or handling charges or fees upon such reactivation
LIMITATIONS ON LIABILITY
We are not liable to you for any damage to property or person that may take place during or in connection with any Installations and your use of our device. We are not liable to you for any act or omission on your part. We are not responsible for any consequential or indirect damages or losses caused to you or to your property on account of the device, Service, or any Installation, whether based on our negligence or otherwise.
RESERVE THE RIGHT
We reserve the right to deactivate the service in case the OCEO SMART WATER PURIFIER (Device) is moved from its installed location and reinstalled at an alternative address without our knowledge/authorization.
You shall not lend, rent, lease, pledge, sub-license, distribute or allow others the device allocated to you in any manner.
We reserve the right In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via Oceo website/Oceo Mobile Applications.
Oceo Water will not be responsible for any damage suffered by users from use of the services of Oceo Water Purifier. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries or service interruptions as may occur. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of or use of record, whether for breach of contract, tortuous behaviour, negligence or under any other cause of action
This site is designed and created exclusively by Oceo Water Pte. Ltd. Unauthorized use is strictly prohibited. All titles, trademarks, trade names, brands, logos, ownership rights and intellectual property rights, including copyright, rest with Oceo Water Pte. Ltd.
The User shall not at any time and/or by any means copy, reproduce, distribute, sell, transfer, republish, store, archive or use other than as intended at this site with or without alteration or modification, any of the works, designs, contents, trademarks, trade names, brands and logos without the prior written permission of Oceo Water Pte.Ltd.
This agreement shall be in accordance with the applicable laws of Singapore for any disputes arising out for the users outside India.
This agreement shall be in accordance with the applicable laws of India. Bangalore will be the final jurisdiction for any disputes arising out for the users in India.
The decision of Oceo Water Pte. Ltd in respect of any other terms and conditions outside the purview of the above shall be final and binding.
Periodically, we may reveal general statistical information about Oceo Water Pte. Ltd & its users, such as number of visitors, number and type of goods and services purchased etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, device service, data card, electricity connection, smart tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Oceo Water Pte. Ltd when you browse through our portal www.oceowater.online, we may collect information regarding the domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.
Use of Personal Information
We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Oceo Water Pte. Ltd, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Oceo Water Pte. Ltd uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. Oceo Water Pte. Ltd is not responsible for the privacy practices or the content of those linked websites.
Oceo Water Pte. Ltd has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Copyright And Trademarks
Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, audio, video or graphical images), trademarks and logos appearing on this site are the property of Oceo Water Pte.Ltd., its parent, affiliates and associates and are protected under applicable laws. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Oceo Water Pte.Ltd. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.
If at any time you would like to unsubscribe from receiving future emails regarding promotions/offers from us, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
■ Our company has conducted factory debugging before products leave factory. Thus users shall not adjust the equipment by themselves at their will.
■ Reject or Flush water is not to be consumed for drinking or cooking purpose.
■ If the equipment suffers decreased water yield or peculiar smell after used for a certain time, users shall contact the company to clean the equipment or change filter cartridge.
■ The input water temperature shall be 5℃ - 38℃. Hot water will harm membrane core and freezing water inside the reverse osmosis membrane will damage membrane.
■ As waste water will be discharged when reverse-osmosis water purifier works, reject or waste water pipe gap should not be blocked; otherwise it will damage membrane, pump and may even damage the purifier.
■ We recommend to not feed/input any water with uncertain quality. Suitable water is tap-water of city or underground water with total soluble solid content less than 450mg/L.
■ If you are not going to use the purifier for a long time (In case you are on a holiday, tour or out of home), make sure that you disconnect the power supply, turn off the raw water supply and drain the storage tank.
■ If power supply cord is damaged, kindly make a service request for change of the same. Do not try to service the purifier on your own. Instead, call service technician for help.
■ After debugging completes, the equipment can be normally used based on automatic control. Under normal conditions, users shall close swan neck faucet and open the ball valve in pressure barrel to let purified water inject into storage barrel.
■ System will automatically shut down if storage tank is filled. Purified water will automatically outflow by opening the swan neck faucet.
DO'S & DON'TS
■ Kindly do not switch On/Off the device with wet hands.
■ Make sure that the purifier is connected to normal temperature water supply only.
■ Make sure that the rejected water pipe is not placed at a level higher from the purifier; otherwise rejected water may flow backwards into the purifier.
■ The maximum distance between the water source and the purifier should not be more than 2 meters.
■ Avoid exposure to direct sunlight and installation in damp areas.
■ Avoid sharp bends in the pipe. Do not bend or block the reject water pipe.
■ Do not confine the purifier in a cabinet.
■ In case of not using the purifier for more than two days, kindly switch off the power supply and drain the storage tank.
■ To keep the storage tank clean, it should be drained once in 15 days.
■ Provide suitable protection from sunlight, rain & wind incase of outdoor installations.
■ Do not place any heavy or dangerous objects on top of the purifier, as it may damage the device.
■ Keep the device away from any hot locations or near cooking equipments.
■ Do not place candles, cigarettes or any flammable objects on or around the device.
■ The device is not to be used by children under the age of 5.
ELECTRICAL SAFETY INSTRUCTIONS
These safety instructions must be read carefully to ensure your safety and prevent property damage.
■ Ensure that the local voltage accords with the system voltage to prevent electric shock or fire.
■ Do not use a damaged power cord or plug, or a loose outlet.
■ Do not unplug by pulling the cord or handle the plug with wet hands. This may result in electric shock or fire.
■ Do not bundle the power cord tightly together, as it may cause damage.
■ If the cord or plug is wet, unplug the unit and let it dry completely before subsequent use.
■ Unplug the unit before repair, inspection, or replacement to prevent any damage.
■ Do not plug into an outlet or power strip that is being used by several other appliances. Use a separate outlet for the unit to prevent fire.
■ Do not attempt to repair the power cord yourself. Electric shock or fire may occur as a result.
■ Remove any dust or water particles on the plug. Never use benzene or gasoline to clean the plug. Electric shock or fire may occur as a result.
■ Do not move the product by pulling the electrical cord.
■ Do not clean the system with wet cloth when power is on. Use a moist cloth to clean the external surface of the purifier.